Our Process
Every contract, documented in seven stages
Nothing is agreed verbally. Each stage produces a document that the client keeps, and the next stage cannot start without it.
Site Survey
A trained surveyor walks the building with you, measures the space, records the finishes and maps the operational constraints that will shape the specification.
Measured areas, finishes recorded, access and constraints noted
Specification
Every task is written down: frequency, method, chemical, dwell time, labour allocation and the measurable standard each area must reach.
Written task schedule with frequency, method and finish standard
Proposal
A transparent costed proposal, with labour hours broken down by area so procurement can benchmark the numbers line by line.
Costed proposal with labour hours broken down by area
Mobilisation
Recruitment, screening, uniforms, equipment, keyholding and site inductions are completed before the first operative walks through the door.
Screened team, equipment, inductions and keyholding in place
TUPE Transfer
Where an incumbent team transfers, we follow a documented consultation and onboarding process so service and employment continuity are protected.
Consultation record and employee liability information exchanged
Quality Audits
Scheduled and unannounced audits scored against the specification, with photographic evidence and a corrective action log shared with your team.
Scored audit with photographs and corrective actions
Account Management
A named contract manager, monthly performance reviews, escalation routes with defined response times and a single point of accountability.
Monthly performance review and named escalation route
TUPE
When an existing team transfers
Most cleaning contracts change hands with a team attached. Handled badly, the client inherits the disruption.
Employee liability information
We request and review ELI at the earliest opportunity, checking terms, continuity and any recorded liabilities before pricing is finalised.
Consultation and measures
Measures letters are issued and consultation is documented, so transferring employees know exactly what is changing and when.
Induction before day one
Transferred staff are inducted to our systems, chemicals, equipment and audit process before they work the first shift under our name.
Continuity of service
Attendance is maintained through the transfer. The standard does not dip because the contract changed supplier.
Quality Audits
Measured, photographed, corrected
An audit that only records a score is decoration. Ours records the standard, the evidence and the fix.
Scheduled audits against the written specification, area by area
Unannounced spot checks at a frequency agreed with the client
Photographic evidence filed against the contract
Corrective action log with an owner and a deadline
Results shared in a format your board or client can read
Account Management
A named contract manager owns the building and the performance conversation. Escalation routes carry defined response times, and the monthly review covers labour, consumables, periodic work and audit results in one pack.
Book A Site SurveyNext Step
Start with a survey, not a quote
A written specification is the only honest basis for a price. We will survey the site and build it with you.