About Us
A cleaning company built for people who check
TW Cleaning Solutions was formed to deliver commercial cleaning the way procurement teams actually need it: measured, documented and accountable.
Our Story
Founded in Lincoln, contracted nationwide
The business began with a simple observation. Most cleaning contracts are sold on a rate and a promise, then managed by nobody in particular. The client only discovers the gap when a washroom fails an inspection or a supervisor leaves without a replacement.
We built the opposite model. Every contract starts with a survey, produces a written specification and is governed by scheduled audits with photographic evidence. The commercial conversation happens after the operational one, not instead of it.
Today we clean offices, healthcare settings, education buildings, industrial floors and multi site estates, from our base in Lincoln through the East Midlands and across the UK on national contracts.
42
Sites under contract
96%
Audit pass rate
24hr
Response to a new enquiry
11
Service lines covered
Illustrative placeholders pending verified performance data.
Values
Six commitments we hold to
Specification, Not Guesswork
Every contract is measured, written and audited. If a task is not in the specification, it gets agreed and added properly.
Accountability At Board Level
Directors are visible on sites. Escalations reach a decision maker, not a call queue.
Compliance As Standard
RAMS, COSHH, insurance, DBS screening and induction records are maintained as a matter of routine, not as a tender exercise.
People Who Stay
Pay, training and progression are designed to keep experienced supervisors on your contract for years, not months.
Discretion
Secure sites, out of hours access, keyholding and confidentiality are handled with the care a premium estate expects.
Environmental Responsibility
Dosing systems, microfibre methods and low impact chemistry reduce chemical load without reducing the standard.
Leadership
Visible on the contract
Directors are part of the operating structure, not a signature on a proposal.
Named leadership profiles and photographs are placeholders pending final copy and imagery.
Managing Director
Placeholder profile. Real leadership biography to be supplied before launch.
Operations Director
Placeholder profile. Responsible for mobilisation, audits and contract performance.
Compliance Lead
Placeholder profile. Owns RAMS, COSHH, training records and audit evidence.
How We Work
Seven stages, every contract
The structure does not change because a building is small or a contract is large.
Site Survey
A trained surveyor walks the building with you, measures the space, records the finishes and maps the operational constraints that will shape the specification.
Specification
Every task is written down: frequency, method, chemical, dwell time, labour allocation and the measurable standard each area must reach.
Proposal
A transparent costed proposal, with labour hours broken down by area so procurement can benchmark the numbers line by line.
Mobilisation
Recruitment, screening, uniforms, equipment, keyholding and site inductions are completed before the first operative walks through the door.
TUPE Transfer
Where an incumbent team transfers, we follow a documented consultation and onboarding process so service and employment continuity are protected.
Quality Audits
Scheduled and unannounced audits scored against the specification, with photographic evidence and a corrective action log shared with your team.
Account Management
A named contract manager, monthly performance reviews, escalation routes with defined response times and a single point of accountability.
Read the full process
Open our processNext Step
Meet us on your site
A survey is the fastest way to see how we think about a building.