Privacy Policy

TW Cleaning Solutions Ltd is the data controller for personal information submitted through this website. You can contact us at hello@twcleaningsolutions.co.uk or by post at Placeholder Business Park, Lincoln, Lincolnshire LN1 1AA.

We collect the information you provide in our quote request, contact, callback, careers and site survey forms. This typically includes your name, job title, company, email address, telephone number, site details and any documents you choose to upload.

Our enquiry assistant records the conversation and any details you provide during it so that a contract manager can follow up accurately.

We also collect limited technical information such as pages viewed and referral source, used to understand how the website is performing.

To respond to your enquiry, prepare a specification and proposal, arrange site surveys and manage contracts.

To meet legal, health and safety, insurance and employment obligations attached to commercial cleaning contracts.

To send occasional commercial cleaning updates where you have asked to receive them. You can opt out at any time.

We rely on legitimate interests to respond to business enquiries, on contract where a contract is in place, on legal obligation for compliance records, and on consent for marketing communications.

Enquiry records are retained for up to twenty four months from the last contact. Contract, compliance and employment records are retained for the periods required by law, insurance and audit obligations.

We share information only with suppliers who help us operate the website, send email and manage bookings, and with professional advisers or authorities where the law requires it. We do not sell personal information.

You can ask for a copy of your information, ask us to correct or delete it, or object to certain processing. Contact us and we will respond within one month.

If you are unhappy with our response you can complain to the Information Commissioner's Office.